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Support requests are reviewed as soon as possible. Sharing your order details, device model, and issue description helps speed up the process.

Sharing your purchase email, order number (if available), device model, and a brief description of the issue helps our support team review your request more accurately.

First, ensure your device supports eSIM and your internet connection is active. You can then review the installation guide and the FAQ page.

If you need to share additional information about the same topic, it is recommended to contact us using the email address you used in your previous request. This helps the support team review your messages more easily within the same request scope.